I – PAYMENT
A – It is mandatory that minimum of 50% of booking amount be
paid upon registration and the balance be paid within a maximum of 15 days as
of the commencement of accommodation. In case the payments are failed to be
made within the mentioned periods, the booking shall be cancelled and 50% of
the amount of travel shall be invoiced to the consumer as forfeit.
B – The consumer purchasing a discounted service is obliged
to pay the service price in full (100%) on the date of booking.
C – It is required that the balance be paid 60 days prior to
the commencement of the service at the latest for special products and
services. Forfeit is the same as specified in clause 1A.
II – CANCELLATION – TRANSFER
1 – Company may cancel or postpone the service due to force
majeure conditions such as the failure to reach the necessary number of
passengers or unfavorable weather conditions, road obstacles, terrorism, fog,
strike, possibility of warfare, unforeseeable technical conditions here that constitute
a hindrance to the start and continuance of the service despite have no right
to claim compensation.
2 – A- If the consumer cancels the service prior 15 days to
the start of service, the whole amount of the price paid shall be returned to
the consumer upon demand.
B – In case the consumer cancels the contract 15 – 7 days
prior to the commencement of the service, s/he undertakes to pay 50% of the
price of accommodation to the Company, and to pay the entire price of the
accommodation in case s/he cancels the contract within the last 7 days. Changes
on the date made by the consumer shall lead to termination.
C – In case of cancellation or transfer of discounted
service, the consumer accepts and undertakes to pay 50% of the service price
prior to exactly 7 days prior to the commencement of the service; and within
the last 7 days, s/he shall pay the entire service price to the Company.
D – In case of cancellations made prior to 60 days to the
service start in special products, the whole amount of the price paid by the
consumer until that time shall be refunded. The CONSUMER accepts and undertakes
to pay to the Company, in case of cancellation of the contract prior to 59-31
days to the service start, 25% of the service price; prior to 30-15 days, 50%
of the service price; prior to 14-07, 75% of the trip price; and if less than 7
days, then the whole amount of the service price.
E – Written submission of the illnesses that lead to 10 day
regular involvement for the consumer himself or his/her immediate family or
deaths to be proven by an official report taken from a fully equipped hospital
is an exception to the articles of cancellation/transfer.
3 – The consumer may transfer the service purchased prior to
7 days to the service start to the desired person. The transferee is
responsible for the balance and all expenses arising from the transfer along
with the transferor. The consumer is obliged to submit all the cancellation and
transfer requests to the company in writing before the commencement of the
service.
4 – In case the consumer fails to notify that s/he shall
participate in the accommodation service, which s/he has missed the
commencement, in writing, the Company shall be entitled to cancel all booking
and services made on behalf of the consumer after 24 ours. In such
cancellations, the consumer shall not be entitled to a refund.
NOTE Pursuant to relevant articles of Tax Procedure Law, we
request you to receive your invoice to be issued in return for the purchasing
of the service within 1 week as of the 8th day following the end of service.
If the purchased service is an early booking discounted
product, II-2c terms of this contract shall be applied in cases of
cancellation.
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